Trust & legal
Complaints
Last updated 1 August 2026
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How to complain
Email [contact email — not configured] with “Complaint” in the subject and the details of your issue. We acknowledge complaints and aim to resolve them promptly. Complaints about a completed booking should also be raised with the provider, who holds the booking contract.
Escalation
If you are not satisfied with our response, you may be able to escalate to the relevant consumer or aviation authority in your country; we will point you to the correct body on request.